Improving Customer Experiences and Security

In financial services – where disruptive innovation and competition can come from almost anywhere –enabling your workforce with modern PCs can accelerate your response to customers and help to reduce risk exposure.

Respond Faster to Customers

Machine learning and artificial intelligence (AI) are making big strides in the digital transformation of financial institutions to become more customer-centric. According to IDC, 2018 will be the year when many wealth management and capital markets firms will leverage AI to manage funds. The advanced analytics needed for machine learning or AI to be effective puts a high demand on storage, network and PC performance.

On Cyber Risk Mitigation

Business-grade PCs such as Lenovo's ThinkPad and ThinkCentre range of devices include hardware-based multi-factor authentication (MFA) features that are almost impossible to hack. This ensures that only the users with the right access levels can operate the PC. MFA requires two or more layers of authentication, which can include any combination of PIN number, password, phone proximity, location or a biometric factor such as fingerprint or facial recognition.

Equipping the Future of Financial Services

We believe that IT departments at financial services organizations can relieve the following pain points by modernizing workforce PCs:

  • Regulatory compliance – RegTech solutions are mostly cloud based and are delivered as software-as-a-service (SaaS) solutions to help businesses minimize risk and comply with regulations efficiently and less expensively. The cornerstone of every RegTech SaaS company is data security. For Financial services as their business depends entirely on their client's data, the need to safeguard sensitive information is mandatory. One of the most direct routes to improving this risk posture is to give employees business-grade PCs built to protect against security attacks.
  • Accelerating technology adoption – Cloud is underpinning most of the next generation technologies. Endpoint devices are an important aspect of the Cloud ecosystem. Most organizations today are realizing the importance of providing endpoint devices specific to the job requirements. But beyond choosing the right device for the job, the endpoint device strategy is critical because it also decides the security readiness of your organization.
Improving Customer Experiences and Security

93% [of financial services industry firms] agree or strongly agree that the objective of their digital strategy is to improve customer experience and engagement.