Smarter gives you
a partner in IT
Advanced-level techs. End-to-end case management. Faster, first-time resolution.
Boost end-user productivity and limit downtime with direct access to elite Lenovo engineers
As IT budgets contract, you need to reduce complexity, decrease operational costs, and find ways to increase efficiency from your in-house IT support teams. Lenovo™ Premier Support manages routine support tasks, freeing IT focus on strategic efforts that move the organization forward.
Show me how Premier Support gives a lift to my business
Freeing IT Teams to Focus on What Counts
Many IT teams are turning to external support organizations to relieve some of the basic PC maintenance burdens.
Studies demonstrate that 47% of mid market companies find value in such partnerships, and the need will only grow as PC fleets become more distributed and complex.
SEE THE PREMIER SUPPORT DIFFERENCEYour Premier Support Center
Advanced technical support, 24x7x365, in more than 100 markets
Technical Account Managers for proactive relationship and escalation management
Single point of contact for simplified end-to-end case management
Comprehensive hardware and Original Equipment Manufacturer (OEM) software support
Priority on service delivery and repair parts
Lenovo Service Connect Portal for customized reporting and product support
How does Lenovo Premier Support measure up?
When evaluating the quality of OEM premium support offerings, the opinions of your peers are bound to hold at least as much credibility as claims made by the manufacturer. With this in mind, Lenovo is delighted to share the results of a 2020 global research survey of 602 IT decision-makers conducted by leading research firm, Technology Business Research, Inc. (TBR). The study evaluated the customer experience at companies with at least 100 employees where Lenovo Premier Support or a competitor’s premium-level support offering was used.
What We Learned
91% of Premier Support
customers indicate they would purchase again
88% of Lenovo customers
indicate they would recommend pier to pier support
Tech support with the Premier difference
We know your end-users expect fast and frustration-free support. Premier Support gives you the consistency, accountability, and visibility you deserve. And thanks to our fast repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
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Your Premier Support Center
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Lenovo Deport
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Lenovo Onsite
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Lenovo Premier
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| 24 x 7 x 365 Advanced technical support with dedicated phone number |
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| Warranty claims including parts and labour1 |
Standard SLAs
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Standard SLAs
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Onsite labour & parts prioritization
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| Comprehensive hardware & Original Manufacturer (OEM) software support2 |
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| Single point of contact for simplified end-to-end case management |
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| Technical Account Managers for proactive relationship and escalation management |
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| Standard suite of reporting (dispatching, service level, repeats, in/out warranty34 |
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| Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues56 |
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Unlock your IT team’s full potential
You’ve found a trusted business partner to share the load and stick with you every step of the way. Access a dedicated phone number that cuts out the queue and gives direct contact with an elite engineer who’ll manage your case end-to-end.
Should you need additional service, you’re first in line for parts with next day onsite labor to match. That means you can get back to work faster and keep your business moving forward.
Only when you can do your job, have we done ours.