
Smarter gives you
a partner in IT
Advanced-level techs. End-to-end case management. Faster, first-time resolution.
Industry leading AR/VR solutions for the enterprise.
ThinkReality is the Lenovo brand for commercial Augmented and Virtual Reality solutions.
Combining hardware and software solutions to help our customers adopt, implement, and manage commercial AR and VR programs that can help eliminate errors, save money and increase efficiency and productivity.
World Class Solutions for World Class Businesses.
Lenovo delivers cost-effective, reliable, and scalable Data Center Solutions by combining industry-leading technology and the world’s best software-defined offerings with a suite of managed services, covering the entire technology lifecycle.
Intelligent, practical support for managing the realities of IoT at scale.
Connection on an unprecedented scale brings a set of unique challenges. Lenovo helps you put the possibilities into practice.
Lenovo ThinkVision monitors can help to increase focus on the task at hand, enabling multi-tasking and driving collaboration.
Let our innovation work for you, from development to deployment.
Lenovo OEM Solutions provide secure, reliable hardware and services that allow you to focus on accelerating time to value for your solutions, as well as establishing valuable, sustainable customer relationships.
Transform your workspace today.
Combining innovative thinking with productivity-enhancing features, Smart Office systems are designed to create a more collaborative workplace for everyone.
Faster, smarter decision making at the edge.
Driven by secure, scalable, globally certified clients
Lenovo’s range of globally certified Smart Edge thin client devices gives you greater power in a smaller footprint, so your processing power can be discreetly tucked away at the edge of your business, ready for action.
Built for business, designed for you.
These laptops make it easy to do business with style. From options that keep you up and running without pause, to security that works behind the scenes. And that’s not all – ThinkBook laptops boast awesome entertainment features. And they’re eye-catching too.
Introducing the ThinkPad X1 Fold - the world’s first foldable PC.
Fold it like a book. Lay it flat for a gorgeous 13.3” OLED display. This compact device promises to forever change the way you work, play, create, and connect. It doesn’t get more revolutionary than this.
Fostering creativity for professionals across industries.
The ThinkPad P Series mobile workstations and the legendary ThinkStation desktop PCs offer unparalleled quality, reliability and deliver outstanding performance even for the heaviest of workloads.
Smarter gives you
a partner in IT
Advanced-level techs. End-to-end case management. Faster, first-time resolution.
Boost end-user productivity and limit downtime with direct access to elite Lenovo engineers
As IT budgets contract, you need to reduce complexity, decrease operational costs, and find ways to increase efficiency from your in-house IT support teams. Lenovo™ Premier Support manages routine support tasks, freeing IT focus on strategic efforts that move the organization forward.
Freeing IT Teams to Focus on What Counts
Many IT teams are turning to external support organizations to relieve some of the basic PC maintenance burdens.
Studies demonstrate that 47% of mid market companies find value in such partnerships, and the need will only grow as PC fleets become more distributed and complex.
SEE THE PREMIER SUPPORT DIFFERENCEYour Premier Support Center
Advanced technical support, 24x7x365, in more than 100 markets
Technical Account Managers for proactive relationship and escalation management
Single point of contact for simplified end-to-end case management
Comprehensive hardware and Original Equipment Manufacturer (OEM) software support
Priority on service delivery and repair parts
Lenovo Service Connect Portal for customized reporting and product support
How does Lenovo Premier Support measure up?
When evaluating the quality of OEM premium support offerings, the opinions of your peers are bound to hold at least as much credibility as claims made by the manufacturer. With this in mind, Lenovo is delighted to share the results of a 2020 global research survey of 602 IT decision-makers conducted by leading research firm, Technology Business Research, Inc. (TBR). The study evaluated the customer experience at companies with at least 100 employees where Lenovo Premier Support or a competitor’s premium-level support offering was used.
What We Learned
91% of Premier Support
customers indicate they would purchase again
88% of Lenovo customers
indicate they would recommend pier to pier support
Tech support with the Premier difference
We know your end-users expect fast and frustration-free support. Premier Support gives you the consistency, accountability, and visibility you deserve. And thanks to our fast repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
Your Premier Support Center
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Lenovo Deport
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Lenovo Onsite
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Lenovo Premier
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24 x 7 x 365 Advanced technical support with dedicated phone number |
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Warranty claims including parts and labour1 |
Standard SLAs
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Standard SLAs
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Onsite labour & parts prioritization
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Comprehensive hardware & Original Manufacturer (OEM) software support2 |
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Single point of contact for simplified end-to-end case management |
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Technical Account Managers for proactive relationship and escalation management |
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Standard suite of reporting (dispatching, service level, repeats, in/out warranty34 |
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Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues56 |
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You’ve found a trusted business partner to share the load and stick with you every step of the way. Access a dedicated phone number that cuts out the queue and gives direct contact with an elite engineer who’ll manage your case end-to-end.
Should you need additional service, you’re first in line for parts with next day onsite labor to match. That means you can get back to work faster and keep your business moving forward.
Only when you can do your job, have we done ours.
1 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery. Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed
2 Not included:
ERP Software applications
Some software is not supported (ask your representative for a listing of supported software)
Non-warranty spare parts and service
3 Not available in all countries
4 Various levels available. Select criteria apply. Contact your local sales representative for more details
5 Not available in all countries
6 Various levels available. Select criteria apply. Contact your local sales representative for more details