Transitioning to proactive IT can reduce costs, improve IT’s reputation and elevate IT above the “mad scramble to stay on top of daily demands” inherent to reactive, or break/fix, IT. You never know how often you’ll “break” and need to call in a “fix.” Also, what if you don’t have sufficient funds set aside to cover multiple emergencies?
Some manufacturers hesitate to transition from reactive IT because they believe it will be too expensive. After all, the various environments where IT is deployed - offices, factories, warehouses, remote locations add a layer of complexity as to where to prioritize. To avoid this pitfall, make a transition plan. Start with a cost/benefit analysis and make a priority list of those business functions that could most benefit from a proactive stance. It's likely that savings in licensing and labor, legacy equipment maintenance and other costs will more than justify the transition.
Reduce the Need for Reactivity
Technology providers continue to enhance business-grade PCs so IT can be more proactive:
- Windows 10 Pro devices simplify deployment, helping reduce user interruptions and support costs. For example, Windows AutoPilot quickly and easily transforms new PCs into managed PCs without manual intervention, giving IT teams more time to focus on core business issues.
- Intel® Active Management Technology enables you to remotely access a PC to discover, activate, monitor, protect and manage it independently.
- The facial recognition capabilities of Windows Hello work seamlessly with the face, eye and gaze tracking capabilities of ThinkPad Glance to prevent unauthorized access to endpoint devices.
- MobileIron® Enterprise Mobile Management not only secures provisioning and simplifies management of endpoint devices, it also decreases the total cost of PC ownership by up to 80%.
Get a Partner, Not a Replacement
To complement your current IT organization, identify efficiencies that allow technology service providers to also be IT service providers.
- Lenovo Premier Support features shorter waiting times, reduced repair times and higher first-time fix rates.
- Lenovo Online Data Backup (OLDB) securely stores data offsite; administrators don’t need to assign storage to users or manage user licenses.