Lifecycle Support Solutions
Protection and performance for
the life of your investment.
Vary response times and levels of service for maximum uptime and productivity.
Upgrade to depot service, onsite service, and onsite with tech installation of customer-replaceable units. Choose the cover that best fits your budget and your in-house capabilities, always with the goal of keeping downtime to a minimum.
Advanced-level techs. End-to-end case management.
Faster first-time resolution.
Get a direct line to our most elite technicians for quick, effective fixes, with dedicated Lenovo Technical Account Managers to resolve more complex issues.
Sealed Battery Warranty
Get a new battery whenever you need one.
If a device battery fails, this warranty equips with you with a brand new one at a much lower cost than buying a replacement.
Keep Your Drive
Stay in compliance with data privacy and retention requirements.
If your hard drive fails, Keep Your Drive allows you to keep the defective drive before handing the PC over to Lenovo for repair.
Accidental Damage Protection
Save up to 80% of the cost of a new system.
Protect your PC from damage not covered by your standard warranty, making big savings compared over the cost of repair or buying a new system (typically between 28%–80%).
Services Engagement Management (SEM)
The Lenovo Services Engagement Manager: Your 'Go-To, Hands-on' Services Advocate.
Get a global, single point of contact to deal with services questions, manage issues to resolution and proactively monitor service levels and trends, with regular reporting, analysis and recommendations.