Digital transformation is fast becoming the norm for organizations of all sizes. Today’s customers are digitally savvy and require instant everything, from information to services to products. Any organization that doesn’t offer digital solutions risks losing business to the competition—it’s a matter of survival in a highly technological world. According to a recent IDC report, “One-third of the top 20 firms in industry segments will be disrupted by new competitors within five years,” meaning it’s a case of “transform or perish.”*
So what does this really mean? At the core of any digital transformation strategy are the organization’s employees. But if employees are not digitally enabled, their ability to meet customer expectations falls flat. To do this, a lot of organizations are investing in the right IT infrastructure solutions, networking solutions and collaboration applications. Although these are critical for any transformation initiative, employee end-user computing devices are equally important. Organizations that ignore computing devices as core to their strategy are taking a big risk, jeopardizing 90% of their investment by not paying heed to the all-important 10% - a smaller but important piece.**
Digital Transformation and Computing Devices
Ensuring employees have the right tools with the right features to deliver effectively on your business objectives, will be crucial to your transformation success. Consider three key objectives for endpoint devices in your overall transformation strategy:
- Enable ANYWHERE working: In today’s organizations, almost 40% of the workforce is mobile***, and that number is only increasing. This mobile workforce doesn’t always have a fixed location for work, and depending on their role, might be working from ANYWHERE: their home, customer site, café, golf course, the list is endless. Enabling this kind of work environment requires not only a strong IT backbone, but also smart endpoint devices that are adaptable, connected and productive from anywhere, just like their users.
- Enable ANYTIME working: Work culture has evolved from the need for work-life balance to the need for work-life integration. This is primarily because of increased globalization in the product-service delivery model. Employees, customers and suppliers might be located in different time zones. So, to avoid compromising productivity, business continuity and quality, employees must be empowered to collaborate across different timezones, and hence must have the flexibility to work ANYTIME.
- Enable ANY-WAY working: Another essential work requirement is the ability to create, collaborate and present when required. While today’s organizations must rationalize their workforce, employees often have varied responsibilities. For example, a marketing specialist in a B2B company could be required to join the sales team for a customer presentation, along with managing the financials for a business initiative, working with training teams, and more. Such job roles need the flexibility to work ANY-WAY, as needed.
* FutureScape: Worldwide CIO Agenda 2016 Predictions, IDC, Nov 2015 ** IDC Forecasts $1.2 Trillion in Worldwide Spending on Digital Transformation Technologies in 2017 *** Gina Luk and Andrew Brown, "The Global Workforce is Set to Increase to $1.87 Billion People in 2022" Strategy Analytics, Nov 2016