Customer Success Stories
Jebsen

A Customer Success Story: JEBSEN Group

Creating a Collaborative Culture

Jebsen relies on productivity-boosting technology solutions from Lenovo to create a more efficient work environment.

 

Introduction

Jebsen supports clients in brand building, marketing, investment, imports and logistics, sales and distribution, servicing a wide network of wholesalers, retailers and consumers.

A longtime partner of Lenovo, Jebsen has deployed Lenovo’s products for the past two decades. The company currently uses a full portfolio of Lenovo products – from ThinkPad laptops, ThinkCentre Tiny-in-One desktops, workstations and monitors to server and storage solutions. Jebsen’s requirements range from entry-level models to high-end devices as the company expands in key markets.

 

Business Challenge

Lenovo was tasked with devising a simple solution to meet Jebsen’s varying business needs for a diverse group of users, including employees, product distributors and customers.

"It has always been my priority to provide a technology solution that contributes towards a more efficient work environment,” said Brian Chan, Information Technology Director at the Jebsen Group. “Jebsen sees technology as an underlying necessity for all of its employees, enabling them to conduct business activities seamlessly. A smart office setup, good battery life and device standardization together increase work productivity, and therefore are of particular concern.”

On the customer-facing side, Jebsen has recently set up various pop-up stores and requires POS devices to support retail sales.

 

Lenovo Solution

Jebsen has adopted various Lenovo products with professional IT advice to create a great user experience with internal office usage, in particular the high-performance CPUs and the long battery life of Lenovo products that enable users to perform day-to-day tasks more efficiently.

"Lenovo is well-known for reliable products that are good value for money. With that in mind, we have continued partnering with Lenovo to provide technology solutions for our employees, partners and customers,” said Brian.

In the near future, Jebsen is excited to adopt a portable battery from Lenovo that can charge laptops to enhance workspace mobility. With the growing trend for minimal workspaces, Lenovo has introduced the USB Type-C which can power up with only one cable instead of a cluster of messy cables.

Jebsen Group

 

Business Impact

The standardization of technology solutions increases work productivity and is applicable across different regional offices. From better server connections, down to hardware improvements such as battery chargers and adapters that are compatible with all Lenovo commercial laptop models, Jebsen relies on productivity-boosting technology solutions from Lenovo.

With consistent device standardization, cross-team communications and compatible document, IT support has subsequently been easier to manage. In addition, brainstorming sessions have initiated skill-sharing to develop out-of-the-box ideas for projects. Hardware support from Lenovo is responsible for sustaining consistency of all hardware with the same brand. Lenovo can always revert fast with solutions and work with Jebsen to improve the customer journey. Thanks to reliable solutions from Lenovo the company has experienced significant efficiency gains.

 

The Way Forward

Jebsen is impressed by the comprehensive support from Lenovo. It regularly meets with the Lenovo sales team to learn more about the latest products and solutions that can empower Jebsen to work “smarter” – a way to balance employees’ experiences from work and life.

 

Company Profile

Since its establishment at the end of the 19th century, Jebsen has evolved from a shipping agency to a marketing, distribution and investment organization, deeply embedded in the industries and markets it serves.  

Jebsen keeps pace with a rapidly changing business landscape and evolving consumer lifestyles in Greater China, leveraging its long-established presence, local knowledge and industry specialization to offer unique value to companies around the world - enabling targeted and effective market access to Mainland China, Hong Kong, Macau and Taiwan. Jebsen is known for representing quality products, services, investments and solutions across six business lines: Beverage, Consumer, Industrial, Motors, Logistics and Jebsen Capital.

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