Transitioning from Reactive IT

The retail industry is in the midst of digital transformation. From real-time inventory management to eCommerce to data visualization - IT teams can find themselves constantly struggling to find resources for new technology integrations, maintenance and end-user support. Transitioning to proactive IT, is an area where retailers can gain a tremendous upside. It can reduce costs, improve IT’s reputation and elevate IT above the “mad scramble to stay on top of daily demands” inherent to reactive, or break/fix. You never know how often you’ll “break” and need to call in a “fix.” Also, what if you don’t have sufficient funds set aside to cover multiple emergencies?

Some organizations hesitate to transition from reactive IT because they believe it will be too expensive. To avoid this pitfall, make a transition plan. Start with a cost/benefit analysis. It's likely that savings in licensing and labor, legacy equipment maintenance and improving the customer experience will more than justify the transition.

Reduce the Need for Reactivity

Technology providers continue to enhance business-grade PCs so IT can me more proactive:

  • Windows 10 Pro devices feature Windows Analytics, which provides insights into the health and efficiency of your Windows environment using telemetry and diagnostics information. You can streamline and accelerate your Windows upgrades with powerful data-driven insights and recommendations.
  • Intel® Active Management Technology enables you to remotely access a PC to discover, activate, monitor, protect and manage it independently.
  • The facial recognition capabilities of Windows Hello* work seamlessly with the face-, eye- and gaze-tracking capabilities of ThinkPad Glance to prevent unauthorized access to endpoint devices.
  • MobileIron® Enterprise Mobile Management not only secures provisioning and simplifies management of endpoint devices, it also decreases the total cost of PC ownership by up to 80%.

Get a Partner, Not a Replacement

To compliment your current IT organization, identify efficiencies that allow technology service providers to also be IT service providers.

  • Lenovo Premier Support features shorter waiting times, reduced repair times and higher first-time fix rates.
  • Lenovo Online Data Backup (OLDB) securely stores data offsite; administrators don’t need to assign storage to users or manage user licenses.
Transitioning from Reactive IT

Once new equipment is deployed, the focus shifts to minimizing downtime and the impact it has on the customer experience. Rather than only reacting to problems, retailers need to start taking a proactive approach to maintenance.

Tom Jacobs, CompuCom

HOW CAN WE HELP...

  • Lenovo devices with Intel® Active Management Technology enable IT admins to remotely access a PC to discover, activate, monitor, protect and manage it independently.
  • Our Premier Support service features shorter waiting times, reduced repair times and higher first-time fix rates. It also supports popular software applications, freeing up valuable bandwidth for your in-house IT team.
  • Lenovo devices with Windows 10 Pro feature Windows Analytics, which provides insights into the health and efficiency of your Windows environment using telemetry and diagnostics information.