Technology’s role in employee experience
For every $1 spent on improved employee experience (EX), firms see $5 in increased productivity, agility, and customer satisfaction. But what role does IT play in creating positive EX? A new 2020 commissioned study conducted by Forrester Consulting (on behalf of Intel® and Lenovo) reveals that employees’ satisfaction with IT has a substantial impact.
Video: IT investments improve EX
In this video, Forrester Principal Analyst Dave Johnson discusses key findings spotlighting the importance of technology for positive EX. One surprise: Employees often understand the importance of their devices better than IT decision makers do.
Study: Invest In Employee Experience (EX), Drive Your Bottom Line Growth
The study leaves little doubt about the importance of technology for positive employee experience. Yet there’s a clear disconnect between what decision makers believe and what employees actually say about technology.
Infographic: Invest in Your People to Improve EX
When your employees demand better IT, listen! This infographic gives you a quick look at the study’s key insights — for instance, ITDMs expect to increase their EX investment by 53% over the next two years.
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