Transitioning from Reactive IT

Technology is the foundation of the digital transformation that is changing the way healthcare is delivered. Proactive and strategic IT is necessary to help healthcare address escalating security threats, and leverage technology for a competitive advantage. Transitioning to proactive IT can reduce costs, improve IT’s reputation and elevate IT above the “mad scramble to stay on top of daily demands” inherent to reactive, or break/fix, IT.

Successful transitions require a plan, regardless of whether you are supporting a healthcare institution, hospital, clinic, or health insurance company. Start with a cost/benefit analysis. It's likely that savings in licensing and labor, legacy equipment maintenance and other costs will more than justify the transition.

Reduce the Need for Reactivity

Technology providers continue to enhance business-grade PCs so IT can be more proactive:

  • Windows 10 Pro devices feature Windows Analytics, which provides insights into the health and efficiency of your Windows environment using telemetry and diagnostics information. You can streamline and accelerate your Windows upgrades with powerful data-driven insights and recommendations.
  • Intel® Active Management Technology enables you to remotely access a PC to discover, activate, monitor, protect and manage it independently.
  • The facial recognition capabilities of Windows Hello work seamlessly with the face, eye and gaze tracking capabilities of ThinkPad Glance to prevent unauthorized access to endpoint devices.
  • MobileIron® Enterprise Mobile Management not only secures provisioning and simplifies management of endpoint devices, it also decreases the total cost of PC ownership by up to 80%.

Get a Partner, Not a Replacement

To complement your current IT organization, identify efficiencies that allow technology service providers to also be IT service providers.

  • Lenovo Premier Support features shorter waiting times, reduced repair times and higher first-time fix rates.
  • Lenovo Online Data Backup (OLDB) securely stores data offsite; administrators don’t need to assign storage to users or manage user licenses.
Transitioning from Reactive IT

Because of the need to respond to changing conditions, one of the hallmarks of [reactive IT] is a mad scramble to get things done, often with too few resources and very little time.

HOW CAN WE HELP...

  • Lenovo devices with Intel® Active Management Technology enable IT admins to remotely access a PC to discover, activate, monitor, protect and manage it independently.
  • Our Premier Support service features shorter waiting times, reduced repair times and higher first-time fix rates. It also supports popular software applications, freeing up valuable bandwidth for your in-house IT team.
  • Lenovo devices with Windows 10 Pro feature Windows Analytics, which provides insights into the health and efficiency of your Windows environment using telemetry and diagnostics information.