Return to Depot Repair Warranty

Customers who are required to budget all PC expenses at the time of purchase can opt for Lenovo’s Return to Depot service. Under this, if a problem with a Lenovo device cannot be resolved via telephone or through the use of a Customer Replaceable Unit (CRU), the product will be repaired or replaced at a designated service center.

Instead of having to take it to a service center, Lenovo will pay for all three legs of shipping – the box to the customer, freight to the service center, and freight back to the customer. The average time to repair is 7-10 business days. For faster resolution, there is the option of upgrading to Expedited Return to Depot that typically has the device back to you by the 3rd business day.

Return to Depot Repair Warranty
remote repairs made easy with shipping paid for by Lenovo
No-hassle repair process at a Lenovo service center
No-hassle repair process at a Lenovo service center

Save on shipping costs: All charges for shipping systems back and forth to the repair center, including packaging, is paid for by Lenovo

Lenovo pays for all shipping between the customer and service facility
Lenovo pays for all shipping between the customer and service facility

Avoid unplanned operational expense: Accurately budget for IT expenses at the time of PC purchase

Avoid unplanned operational expense with a simple annual fee
Avoid unplanned operational expense with a simple annual fee

Convenient and trustworthy repair services: Avoid the hassle of carrying taking units to the repair center