Customers who are required to budget all PC expenses at the time of purchase can opt for Lenovo’s Return to Depot service. Under this, if a problem with a Lenovo device cannot be resolved via telephone or through the use of a Customer Replaceable Unit (CRU), the product will be repaired or replaced at a designated service center.
Instead of having to take it to a service center, Lenovo will pay for all three legs of shipping – the box to the customer, freight to the service center, and freight back to the customer. The average time to repair is 7-10 business days. For faster resolution, there is the option of upgrading to Expedited Return to Depot that typically has the device back to you by the 3rd business day.