Organizations are recognizing the competitive advantages technology contributes to their growth. CIOs and IT executive responsibilities are expanding and shifting toward business driving transformative initiatives. Seventy-six percent of survey respondents to the 2021 Gartner CIO Survey say that demand for new digital products and services increased in 2020.1
The challenge is that, while the demands to tackle more digital innovation and championing transformational efforts keeps increasing, the day-to-day operational and functional responsibilities remain.
Operational responsibilities dominate
CIOs have a clear mandate: Use technology to help their organizations reach their business goals. However, CIOs and their IT organizations are struggling to find the right balance between operational responsibilities and the new demands from the boardroom.
For many CIOs, serving as a business strategist took a back seat over the past year, cited by only 67% of respondents - essentially the same as 2020. With the unanticipated demands of the past year, CIOs devoted time to security management (44%), improving IT operations/system performance (41%), and cost control/expense management (29%).2
And these responsibilities are unlikely to abate in the near term. Gartner predicts that 31% of all workers worldwide will be remote in 2022.3 The challenge going forward will be funding and rightsizing the appropriate assets to support remote and hybrid workforce models - from individual technologies to real estate.
Finding time to innovate
Many IT leaders are turning to managed services partners for relief. Valuable IT resources are devoted to device support and management, and that limits an organization’s ability to deliver on transformative strategies. They’re finding consolidating and leveraging the scale and expertise from an industry leader like Lenovo Managed Services provides their IT teams with more time in their days to focus on core business objectives. Moreover, the distributed and scalable nature of these service leaders are uniquely positioned to serve both remote and in-office workers.
Lenovo Managed Services provides a comprehensive portfolio of reliable, secure solutions so organizations can outsource day-to-day support functions on an ongoing basis. In addition, the flexible consumption model allows the solution to meet an organization’s present and future needs, evolving to align with changing business priorities.
With unparalleled understanding of device technology, Lenovo leverages not only expertise but innovation to ensure seamless and reliable device support and management. For instance, Lenovo Device Intelligence (LDI) takes advantage of integrated predictive and analytical processes to predict failures before they occur.
By leveraging Lenovo Managed Services, IT leaders can recover the balance between functional and transformative responsibilities. As a result, they can meet the demands of the boardroom without worrying about the functional demands needed to support the business.
Visit our site to learn more about how we can help you get back to moving your organization forward.
1 Gartner, "Top Priorities for IT: Leadership Vision for 2021," December 2021
2 IDG, "State of the CIO," March 2021
3 Gartner, “Gartner Forecasts 51% of Global Knowledge Workers Will Be Remote by the End of 2021," June, 2021