Personalization, eCommerce, AI, cloud-based Point-of-Sales Systems (POS) - digital technologies are changing every aspect of retail. From the in-store experience to inventory management to product delivery, retailers are using digital technologies to reinvent how they acquire and retain customers.
Transformation is a big undertaking; investing in IT infrastructure, networking solutions, collaboration applications and more besides. Although these are critical for any transformation initiative, employee end-user computing devices are equally important. Organizations that ignore computing devices as core to their strategy are taking a big risk, jeopardizing 90% of their investment by not paying heed to the all-important 10% - a smaller but important piece.*
Digital Transformation and Computing Devices
Ensuring employees have the right tools with the right features to deliver effectively on your business objectives, will be crucial to success. Consider three key objectives for endpoint devices in your overall strategy:
- Enable ANYWHERE working: In today’s organizations, almost 40% of the workforce is mobile**, and that number is only increasing. This mobile workforce doesn’t have a designated place of work, and depending on their role, might be working from ANYWHERE: their home, customer site, café; the list is endless. Enabling this kind of work environment requires not only a strong IT backbone, but also smart endpoint devices that are adaptable, connected and productive from anywhere, just like their users.
- Enable ANYTIME working: Work culture has evolved from the need for work-life balance to the need for work-life integration. This is primarily because of increased globalization in the product-service delivery model. Employees, customers and suppliers are often located in different time zones. So to avoid compromising productivity, business continuity and quality, employees must be empowered to collaborate across different time zones—and hence must have the flexibility to work ANYTIME.
- Enable ANY-WAY working: Another essential work requirement is the ability to create, collaborate and present when required. While today’s organizations must rationalize their workforce, employees often have varied responsibilities. For example, store managers have to order inventory, coordinate personnel, maintain financial and payroll records and deal with customer grievances. Such job roles need the flexibility to work ANY-WAY, as needed.
* IDC Forecasts $1.2 Trillion in Worldwide Spending on Digital Transformation Technologies in 2017 ** Gina Luk and Andrew Brown, "The Global Workforce is Set to Increase to $1.87 Billion People in 2022" Strategy Analytics, Nov 2016