Premier Support

Bypass basic troubleshooting and experience shorter waiting times, reduced repair times, and higher first-time fix rates.

Premier Support

talk directly with Advanced Level 2 technical support agents located in your country - each case will be dealt with end to end by the same support agent

Talk directly with advanced technical support agents
Talk directly with advanced technical support agents

Your direct line to a real expert: talk directly with Advanced Level 2 technical support agents located in your country. Each case will be dealt with end to end by the same support agent.

Support for software & hardware
Support for software & hardware

Don’t wait for parts and fixes: Premier customers get next business day onsite repairs. When an onsite visit is needed, we will accurately diagnose the problem beforehand, so an onsite technician will arrive prepared with the correct replacement part.

Next business day onsite repairs
Next business day onsite repairs

Do your end users frequently have software support needs? Premier provides one point of contact for hardware and software issues. We support how-to questions and assist with hot fixes for a range of software in your organization. Point your users direct to our agents for help with Windows, Microsoft Office, many Adobe products, Chrome OS, Quickbooks, SUSE LINUX, Norton, Skype and many more.

Do your users travel internationally? Users can find support when they are travelling overseas; phone numbers for Premier Support around the world can be found by entering your product serial number on support.lenovo.com